Remote assistance

Remote assistance 

Demanding customers

We live in demanding times. Customers and consumers want their suppliers and service providers to be available at all times. It is also crucial that upon an emergency call people are assisted quickly and accurately, that instructions are carefully followed and that the right national and international authorities are informed.

Disponibilité maximale grâce à la permanence téléphonique

Select carefully

Seris Monitoring responds with a comprehensive range of remote assistance and 24/7 call centre services, tailored to your specific needs. Our multilingual operators will help you and your customers around the clock and 7 days a week in a customer-friendly and professional manner, on your behalf and on a number that has been specifically reserved to you. They follow procedures that meet your specific requirements and inform you on every call by way of personalised reports.

Some specific services offered by Seris Monitoring

  • 24/7 call centre service / stand-by services
  • centralisation of emergency calls and initiation of emergency procedures
  • controlling the intervention of security teams / technical service teams
  • porter’s services  (providing access to ports, car parks, companies, warehouses...)
  • reporting of failures, malfunctions, explosion hazard, all kinds of hazards and risks...
  • registration of orders/requests
  • reporting of product problems, insufficient stock and stock management

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