Always a listening ear, a helping hand
Our service desk is the first point of contact for customers with questions. Our operators listen to your story, help you out whenever possible or immediately refer your intervention request to the planning team to be executed with the indicated priority.
Upon the customer’s request, they will monitor your security system and act upon clearly agreed upon instructions, always within the legal boundaries.
Our service desk is available to you on a 24/7 basis.
All our operators have followed an internal training in the various systems and concepts and continue to follow refresher courses. They have a solid technical basis and are selected according to strict quality standards.
They will talk to you in Dutch, French or English, according to your wishes.
For urgent problems beyond office hours, they will immediately send out our technicians on duty if an analysis of the problem shows that an urgent intervention is necessary.
All communication with the service desk is registered so that your story can never be misunderstood.
A selection of their tasks,
- Rendering technical assistance by phone to avoid on-site intervention if possible
- Remote control of all our systems
- Follow-up of scheduled maintenance and interventions
- System diagnostics (defects, repair, upgrade...)
- Registration of breakdown and maintenance interventions through the ERP system
- Quality control of executed works
- Programming of badges and areas
Hard- and software services:
- Preventative, semi-omnium or all-in service and maintenance contracts
- Mirroring of security database
- Hosting of server hardware (CCTV and access control)