Monitoring

The autonomous control room of Seris Monitoring

The autonomous control room of Seris Monitoring serves several installation companies but also many other segments and industries find their way to us. Think of retail, bank, petroleum, automotive, hotel, warehouse, reception services, car parks, shipping, food, SMEs..., next to (care) institutions, public authorities and, of course, residential customers.

Modern reception platforms, suitable for receiving the most commonly available communication protocols via PSTN-, IP- or GPRS-communication or structured mails or messages are part of our standard equipment. We owe it to our customers and ourselves to have an INCERT-certified control room that is recognised by all insurance companies. Also our ISO 9001 certification vouch for our high-quality service.

We are proud that our organisation and control room are considered as being ‘state-of-the-art’. Our personnel and technology are the crucial elements contributing to this status. We have our own IT-department, which enables us to keep our services aligned with the rapidly increasing technological possibilities. This allows us to give our customers sound advice and support with regard to their installation.

On-the-job training is also part of this growing business. Every day, our control room manager and his team play a crucial part in this business process. These colleagues make sure that the operators can always work accurately with newly implemented platforms and that procedures are carried out as discussed with the customer.

Every workday from 9 am till 5 pm, our customer desk processes the instruction cards in the relevant software package so that the operators can carry out the instructions as indicated. The customer desk team is also the daily contact point for installers and first-line clients for questions and projects that must be made operational. After this processing, the file in question is operational to our operators. We offer a quality guarantee on our processing. If the file is submitted to us before 2 pm, it will be operational that same day.

In short, Seris Monitoring offers a high-end service and stable market position. In this context, an innovative technical approach in everything that we do and very committed employees are crucial. It turns us into a reliable partner for end user and Installer.

Remote monitoring

In this day and age, we cannot longer do without an alarm system. But regardless whether it concerns a (private) burglary alarm, fire detection, HVAC, sprinkler, technical failure or security system, monitoring is necessary. Only then your alarm system will be truly useful.

Video Monitoring

We talk about video monitoring as soon as an alarm system has been equipped with cameras. Video monitoring is quick, which is undeniably a great advantage. It is also easy to combine with and integrate into another alarm system. This ensures that crucial information is transmitted in a flash:

Video Verification

An alarm goes off. Trouble or a mistake? Video verification will provide the answer. In our control room, video images will help our experienced operators to interpret and assess the situation quickly and correctly. If the customer has chosen for a video connection, we can follow live what is

Virtual patrols

We think highly of virtual patrols realised through your camera installation. It is a very efficient solution to increase security on unmanned sites. They are a perfect alternative to existing static surveillance, multi-site surveillance and mobile inspection rounds. It goes without saying that a

Facility monitoring

Looking for a customised solution? Remotely controlled guided access, also called facility monitoring, may well be the answer you are looking for. People enter and leave a site guided by remote video assistance.

Video Crisis Management

Video Crisis Management takes video verification a step further. After an alarm, the operator will continue to monitor the site according to an agreed upon pattern. He or she does that until the emergency services, the responsible person or the intervention team are on site and in control of the

Remote assistance

We live in demanding times. Customers and consumers want their suppliers and service providers to be available at all times. It is also crucial that upon an emergency call people are assisted quickly and accurately, that instructions are carefully followed and that the right national and

Track & Trace

Criminals are operating increasingly inventive and brutal. A standard security or alarm no longer deters them. When you look at it this way, track & trace not only offers added value, it often is dire necessity. The importance of a fast localisation of vehicle or object cannot be

Personal alarm

With a personal alarm, nobody feels really alone anymore. As many of our products and services, this service also addresses both private customers and companies. And, as always, we offer our customers plenty of options. What is really important, is that it is about more than a feeling of security.

S-Eyes - Mobile Camera Surveillance

Burglars or vandals are always looking for a weak spot. The less (social) resistance at crucial places, whether or not in combination with weak security measures, the higher their chances of success. Extensive industrial estates and construction sites are a popular target nowadays. Rapid changes on

S-Soc - Security Operations Center

Seris’ multifunctional security operations centre State-of-the-art technology on wheels During an incident or event, the fully equipped Security Operations Centre of SERIS is the nerve centre where crucial decisions are taken on the spot. The truck is fitted out with high-tech equipment that

Virtual Control Room

SERIS Virtual Control Room